Terms of service
Terms of Service
These Terms of Service govern your use of the KATOOL website, products, services and online store.
Overview
This website is operated by KATOOL. By accessing the website or purchasing through our store, you agree to these Terms of Service and applicable policies referenced on the website.
Online Store Terms
You agree to provide accurate information and not use the website, products or services for unlawful purposes.
Product Information
We make reasonable efforts to present product descriptions, specifications, images and pricing accurately. Product specifications or other information may change where appropriate.
Product Compatibility
You are responsible for reviewing product capacity, dimensions, installation requirements, electrical requirements, concrete requirements and compatibility before ordering.
Pricing
Prices may change without notice. We reserve the right to correct pricing or promotional errors before fulfillment.
Orders
Orders may be reviewed before fulfillment. We may refuse or cancel an order where reasonably necessary due to payment issues, suspected fraud, product availability, pricing errors or other legitimate reasons.
Payments
Payment must be successfully authorized before an order is processed. Payments are handled through Shopify and/or available payment providers.
Shipping & Delivery
Large automotive equipment may require freight delivery. Delivery estimates are not guaranteed unless expressly stated otherwise.
Returns & Refunds
Standard return requests must be submitted within thirty (30) days from the date of delivery and are subject to our return requirements.
View Returns & Refunds Policy →
Warranty
Eligible KATOOL equipment purchased through our store is covered by our 3-year limited warranty subject to applicable warranty conditions.
Installation and Safety
Automotive equipment must be installed, operated and maintained in accordance with applicable product instructions, specifications and safety requirements.
Unless specifically stated otherwise, professional installation is not included with the purchase.
Customer Responsibilities
- Provide accurate order and delivery information.
- Confirm product suitability before ordering.
- Follow installation and operating requirements.
- Provide appropriate access for freight delivery.
- Inspect shipments and report damage promptly.
Prohibited Uses
You may not use our website to violate applicable law, commit fraud, interfere with website security, introduce malicious software or infringe the rights of others.
Third-Party Services
Our store may rely on third-party providers for payments, hosting, fulfillment, freight transportation, analytics and other services.
Intellectual Property
Protected website content, branding, graphics and other original materials may not be commercially reproduced without appropriate permission except where permitted by law.
Disclaimer
Except for warranties expressly provided and to the extent permitted by applicable law, the website and services are provided on an “as is” and “as available” basis.
Limitation of Liability
To the maximum extent permitted by applicable law, KATOOL will not be liable for indirect, incidental, special or consequential damages where such limitation is legally permitted.
Changes to These Terms
We may update these Terms of Service periodically. Updated terms will be posted on this page.