Free U.S. Shipping

KATOOL currently offers free shipping across the United States on qualifying orders. Shipping availability is confirmed using the delivery address entered during checkout.

Optional freight services, special handling or other additional carrier services may not be included unless specifically stated.

Order Processing

Orders are reviewed and prepared for shipment after payment has been successfully completed. Processing time may vary depending on product availability, warehouse location and order requirements.

Shipping Methods

Smaller products may ship by standard parcel carrier. Large automotive equipment may require freight delivery.

Freight Delivery

Freight carriers may contact the recipient before delivery to arrange or confirm a delivery appointment. Please provide an accurate phone number and delivery address when placing your order.

Delivery Access

Customers are responsible for ensuring that the delivery location can reasonably accommodate the size and type of shipment being ordered.

Liftgate and Unloading

Liftgate, unloading and other special freight services are not automatically included unless specifically stated. Some equipment may require appropriate unloading equipment or assistance at delivery.

Delivery Estimates

Delivery dates and shipping timeframes are estimates unless expressly stated otherwise. Carrier schedules, weather, terminal conditions and other circumstances may affect delivery.

Tracking

When tracking information becomes available, it may be sent to the email address or contact information associated with your order.

Inspect Your Shipment

Inspect freight shipments when they arrive whenever reasonably possible. If visible damage is present:

• Take clear photographs.
• Keep all packaging and shipping materials.
• Note visible damage on carrier documentation when possible.
• Contact KATOOL Support promptly.

Concealed Damage

If damage is discovered after unpacking, document the condition with photographs and contact us promptly.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate delivery address. Contact us immediately if you notice an error. Address changes cannot be guaranteed after fulfillment begins.

Order Changes and Cancellations

Contact us as soon as possible to request a change or cancellation. Orders that have already shipped may need to be handled as returns.

Installation

Unless specifically stated otherwise, delivery does not include installation, assembly, electrical work, concrete work or other installation services.

Returns

Please review our Returns & Refunds Policy before returning an order.

Need Shipping Help?

Contact KATOOL Support →