Refund policy
Returns & Refunds Policy
This policy explains how returns, cancellations, damaged shipments and refund requests are handled for orders placed through KATOOL.
30-Day Return Window
You may request a return within thirty (30) days from the date your order is delivered.
Return requests submitted after 30 days from delivery may not be accepted unless required by applicable law or handled under an applicable warranty.
Return Eligibility
To qualify for a standard return, products should generally:
- Be within the 30-day return period.
- Be unused and uninstalled.
- Be in resalable condition.
- Include original packaging when available.
- Include supplied parts, accessories and documentation.
- Receive return authorization before being shipped back.
Installed or Used Products
Products that have been installed, operated, materially modified or otherwise used may not qualify for a standard return.
Suspected product defects should be reviewed under the applicable warranty terms.
How to Request a Return
Please contact KATOOL Support and provide:
- Your order number.
- Product name or model.
- Reason for the return.
- Photos of the product or packaging when requested.
Freight Equipment
Do not return vehicle lifts, tire changers, wheel balancers, alignment equipment or other freight-delivered products without authorization.
Return Shipping
Responsibility for return transportation depends on the reason for the return and the circumstances of the order.
Restocking and Handling Charges
Certain large, special-order or freight-delivered products may be subject to applicable restocking, freight or handling charges. Any applicable deductions will be communicated during the return review.
Cancellations
Contact us as soon as possible. Cancellation cannot be guaranteed once an order has entered fulfillment or has been transferred to a carrier.
Damaged Shipments
Shipping damage should be reported promptly. Keep the packaging and provide clear photographs of the affected shipment.
Incorrect or Missing Items
Contact us with your order number and product information if your shipment contains an incorrect product or appears to be missing a component.
Refund Processing
Once an authorized return has been received and inspected, we will notify you regarding the refund status.
Approved refunds are generally issued to the original payment method. Bank or payment-provider processing times may vary.
Refused Deliveries
Refusing a shipment does not automatically create an approved return. Unauthorized refusals may result in freight, storage or redelivery charges where applicable.
Warranty Claims
Warranty claims are separate from standard returns. View our 3-Year Limited Warranty.