Our 3-Year Warranty

KATOOL products are covered by a three (3) year limited warranty beginning on the original date of purchase.

During the warranty period, eligible defects in materials or workmanship will be reviewed and handled in accordance with the terms outlined below.

Proof of purchase may be required before warranty service can be provided.

What the Warranty Covers

The 3-year limited warranty applies to eligible defects in materials or workmanship that occur during normal use of the equipment.

Depending on the product and the nature of the issue, an approved warranty resolution may include:

• Technical troubleshooting and product support.
• Replacement of an eligible defective component.
• Repair guidance when applicable.
• Replacement or another appropriate warranty remedy when required.

Warranty Period

Warranty coverage begins on the original purchase date and continues for three (3) years.

Replacement parts or products provided under warranty do not restart the original warranty period unless otherwise required by applicable law.

What Is Not Covered

The limited warranty does not cover damage or failure resulting from circumstances outside normal covered product use, including:

• Improper installation or assembly.
• Incorrect electrical, air or hydraulic connections.
• Misuse, abuse, neglect or operation outside product specifications.
• Unauthorized modifications or alterations.
• Accidents, impacts or external damage.
• Failure to perform required inspection or maintenance.
• Normal wear and tear.
• Consumable or routine maintenance components unless specifically covered.
• Cosmetic damage that does not affect normal product operation.
• Damage caused during transportation after delivery has been completed.

Installation Requirements

Automotive equipment must be installed and operated according to the specifications, installation instructions and safety requirements applicable to the product.

For vehicle lifts, this may include requirements relating to concrete condition and thickness, ceiling clearance, electrical supply, installation space and vehicle weight capacity.

Failure to follow applicable installation or operating requirements may affect warranty eligibility.

How to Submit a Warranty Claim

If you believe your equipment has a warranty-related issue, contact KATOOL Support before arranging repairs, replacing components or returning the product.

Please provide the following information when available:

• Your order number.
• Product name and model.
• Serial number, if applicable.
• A clear description of the issue.
• Photos showing the affected component or condition.
• Video demonstrating the issue when helpful.

Providing complete information helps us review your request more efficiently.

Submit a Warranty Request →

Warranty Review

After receiving your request, the information provided may be reviewed to determine the cause of the issue and whether it qualifies for warranty coverage.

Additional photos, video, measurements, troubleshooting steps or other product information may be requested before a warranty determination can be made.

Approved Warranty Claims

If a claim is approved, the appropriate resolution will depend on the product and the nature of the covered issue.

An approved resolution may involve replacement parts, troubleshooting assistance, repair guidance, product replacement or another appropriate remedy.

Do not return equipment or components unless return instructions have first been provided.

Freight and Shipping Damage

Shipping or freight damage is separate from a manufacturing warranty issue.

When receiving large equipment, inspect the shipment for visible damage whenever possible. If damage is discovered, document the condition with clear photos and contact us promptly with your order information.

Additional delivery information is available in our Shipping Policy .

Returns vs. Warranty Claims

A warranty claim is different from a standard return. Warranty claims concern covered product defects during the 3-year warranty period, while standard returns and refunds are subject to our Refund Policy.

For return eligibility and refund conditions, please review our Returns & Refunds Policy .

Original Purchaser

Unless otherwise stated, this limited warranty applies to the original purchaser and requires valid proof of purchase from our store.

Product-Specific Requirements

Certain products may have additional maintenance, installation, inspection or operating requirements. Any product-specific warranty instructions provided with the equipment should be followed together with this warranty policy.

Need Warranty Support?

If you have a question about your KATOOL equipment or need to submit a warranty request, contact our support team with your order number, product model and details about the issue.

Contact KATOOL Support →