Information We Collect

Information we collect may include:

• Name, email address, phone number and addresses.
• Order and transaction information.
• Customer support communications.
• Device, browser and website usage information.
• Marketing preferences.
• Information collected through cookies and similar technologies.

How We Use Information

We may use information to:

• Process and fulfill orders.
• Provide shipping and order updates.
• Process payments and refunds.
• Provide customer and warranty support.
• Operate and improve our website.
• Prevent fraud and maintain security.
• Meet applicable legal obligations.
• Send marketing communications when permitted.

Shopify

Our online store is hosted through Shopify, which provides the ecommerce platform used to operate our website and process certain customer interactions.

View Shopify's Privacy Policy .

Payment Information

Payments are processed through Shopify and/or available third-party payment providers. We generally do not directly store complete payment card numbers or card security codes.

Sharing Personal Information

Personal information may be shared when reasonably necessary with providers involved in ecommerce operations, payments, fulfillment, shipping, customer service, fraud prevention, analytics and marketing.

Cookies

Our website may use cookies, pixels and similar technologies for essential store functionality, analytics, personalization and advertising.

Marketing

If you subscribe to promotional communications, you can unsubscribe from marketing emails using the unsubscribe link included in those messages.

Data Retention

Personal information is retained for as long as reasonably necessary for orders, customer service, tax records, fraud prevention, dispute resolution and legal obligations.

Security

We use reasonable safeguards intended to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion or portability of certain personal information and to opt out of certain targeted advertising or sharing activities.

Children's Privacy

Our store and products are intended for adults and are not directed toward children.

Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page.

Contact Us

Contact KATOOL Support →