FAQ
Frequently Asked Questions
Find answers to common questions about KATOOL products, ordering, shipping, installation, warranty and product support.
How do I choose the right automotive lift for my vehicle?
Review the lift's rated capacity, lifting height, overall dimensions and vehicle requirements before ordering. Your vehicle should remain within the specifications listed for the selected model.
What should I check before installing a vehicle lift?
Check the product specifications and installation documentation for floor requirements, concrete requirements, ceiling clearance, electrical requirements and available workspace. Installation requirements can vary by model.
Can I contact KATOOL before placing an order?
Yes. If you need help comparing models, reviewing specifications or choosing equipment for your setup, contact us with the product name or model and your question.
How is large automotive equipment delivered?
Larger equipment may be delivered by freight carrier. Shipping method and delivery requirements depend on the product and destination.
Please review our Shipping Policy for additional information.
Do you offer free shipping?
Free shipping may be available on eligible products or during selected promotions. The applicable shipping information is shown on the product page or during checkout.
Where can I find the specifications for a product?
Product specifications and technical information are listed on the relevant product page. Review the product details carefully before ordering, especially for equipment that requires specific installation space, power or air supply.
Do KATOOL products include a warranty?
Warranty coverage can vary depending on the product and model. Review the applicable warranty information before purchase.
What if I need help with an existing order?
Contact our support team and include your order number, product name or model, and a brief description of your question so we can review the request.
Can I change or cancel an order after placing it?
Contact us as soon as possible if you need to request an order change or cancellation. Whether a change can be made may depend on the current processing or shipping status of the order.
What is your return and refund policy?
Return eligibility, conditions and refund requirements are explained in our Refund Policy. We recommend reviewing the policy before ordering large or freight-delivered equipment.
What should I do if my order arrives damaged?
If you notice visible damage at delivery, document the condition of the shipment and contact us with your order information and available photos so the issue can be reviewed.
Do you provide product or installation guidance?
We can help with product information, specifications and general selection questions. Installation should always follow the documentation and requirements supplied for the specific product.
Where can I find shipping, warranty and policy information?
You can find additional information through the links below:
Still have a question?
Send us the product name or model together with your question. For an existing order, include your order number when available.